Technical Support

When Technology is the problem, we have the solution…


Technology is an ever-evolving world of enhanced capability, stability, and balance between openness and risk.

Delivering quality, reliable telemedicine services is a challenge because there are often a lot of moving pieces: cameras, microphones, endpoint devices, operating systems, networks, medical peripherals and most importantly the people who use them!

Our technical support services help you keep the wheels on your telemedicine initiatives as your ever-evolving technology platform grows and adapts to new updates across every level of your infrastructure.

With Standard Support available from 8am – 6pm Eastern time and 24/7/365 Premium Support available for your highest priority endpoints and users, swyMed can provide efficient, friendly, US-based advice and trouble shooting to resolve issues before they become headaches.

For organizations with an effective Level I support team in place, we serve as the Level II escalation desk for your primary points of contact.

Ask us about our support options and how we can help ensure the ongoing success of your telehealth implementation.

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